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Orders

How to place an order?

Select the desired product and ADD TO CART. You can continue shopping or EDIT CART and then Proceed to Checkout. At checkout, you can either log into yvour account, create an account or checkout as a guest.

What form of payments are accepted?

We accept all major credit cards, as well as PayPal, Shop Pay, Apple Pay and Google Pay.

How fast will my order be processed?

We process all orders within 1-3 business days after the order is placed and as soon as your payment is verified. Business days are Monday through Friday, excluding holidays. Please note that we do not process, ship orders on Saturdays and Sundays, or on US Federal Holidays.

Orders placed on these days will be processed the following business day. Delivery is dependent on our shipping carriers and can be subject to weather delays.

Orders may take longer than usual during peak sale seasons such as Black Friday, Cyber Monday, and others.

Can I cancel or change my order?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us immediately after placing your order at support@evade.com. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

What to do if a product is sold out?

For products that are sold out, please find the ‘Notify me when available’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.

What should I do if I entered an incorrect shipping address?

Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted.

If you accidentally entered an incorrect shipping address, please contact us at support@evade.com by including your full name, order number, and the correct shipping address.

We will do our best to correct the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender so we may process your return. Shipping fees are non-refundable unless it is our mistake.

I received my order and an item was damaged.

If the product received is damaged, please contact us immediately. Please e-mail photos of the damaged products, a brief description of the damage along with the order number to support@evade.com

The items from my package are missing. What should I do?

Please carefully check the shipping package including all packing material as small items may be hidden from view. In some cases, items may be shipped separately with additional tracking numbers.

If a product is missing, please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, and the order number to support@evade.com

All missing items or damaged items must be reported within 14 days of receipt.

How is my credit card information saved?

We do not store any of your credit card information on our website. We use Stripe Payments, a reputable and secure payment processor available, for processing all of our online transactions.

Shipping

What shipping options do you have?

Your order will be shipped Standard Service. Once shipped, orders are generally received within 2-7 business days.